FAQ & Policies
Interested in private training or small group training?
- Schedule your complimentary consult
- Create an account.
- Review and sign our Cancellation Policies & Waiver of Liability online.
- View the Functional Group Training Schedule, Pilates Equipment Group Schedule, and Class Schedule. Interested in Personal Training? Book your FREE consult and let us help you get started planning your fitness journey.
- Arrive 10 minutes early to your session
How much does it cost?
You might have noticed that we do not post blanket package costs on our website. This is done with the intention of providing you with the most personalized experience that we offer. Not all bodies are the same. Not all fitness goals can be achieved in the same fashion. Therefore why would we ask you to commit to a blanket training program? We assess you as an individual and then design a specific program to meet your individual needs.
We offer a complimentary 55-minute private consultation session with a certified trainer. Together you will discuss goals, fitness and health history, and obstacles to success. We will provide you with a tour of our elite studio. At that time, we can discuss purchase options, scheduling and answer any questions you might have. We believe your program should be designed to meet YOUR needs!
How do I buy classes, packages, and schedule classes?
We highly recommend that all of our clients become familiar with our automated online booking system so you the client can be in complete control of your schedule and account and be ready to register for sessions once you decide you are ready for group. Someone is usually available during group training/class hours to answer any questions you may have. You will be asked to create a Mindbody profile, login, and password. You will also be asked for a credit card to keep on file if you choose, which can be used for purchases. Our automated online booking system can be found on our homepage under Book Online. Once you have created an account, you can view the schedule and purchase sessions. If you have any question please contact the studio as we are here to help!
What Precautions Are You Taking With Covid-19?
We are following guidelines from the CDC & Virginia Department of Health. Individuals who have been fully vaccinated (2 weeks post last vaccination), may work out without a mask on after providing proof of vaccination. If you are not fully vaccinated we ask that you wear a mask while inside. We fully support any individual who chooses to continue to wear a mask regardless of vaccination status. We ask that everyone continue to respect social distancing.
All sessions are now 50 minutes in order to allow adequate time for cleaning & disinfecting between clients. In addition to our enhanced cleaning & disinfecting protocols, we are utilizing CO2 detectors to monitor and ensure we are getting proper ventilation in our studios and functional training area.
We will continue to offer Online private training as well as Online and Hybrid group sessions.
Are my purchases refundable or transferable?
Sorry, but all purchases are final and are not transferable. Some of our packages require signing a contract for auto-payments, which gets you classes at a discounted rate.
What is your cancellation policy?
We require a 24-hour cancellation for all private and group sessions as well as classes. The close window for signing up for any group or class session is 4 hours before the start of the session.
How Do I Buy Group Sessions/Classes?
For Functional group training and Pilates Equipment groups, you have the option to purchase a 6, 12, or 18 session package or sign up for the group membership which gives you further discounted sessions. We allow flexible scheduling which means you can sign up on any group session thru the week that meets your level of experience. Most groups are for all levels. Use our BOOK Online tab.
When are you open?
Private sessions and group training begin as early as 6 am and run throughout the day until 9pm M-F and Saturdays. Some Privates can be scheduled Sunday when and if there is a trainer available. Private sessions are scheduled directly through your individual trainer, allowing the greatest amount of flexibility available. Group training and Class schedule can be viewed here.
What should I bring/wear to train?
- Come with a positive attitude and ready to sweat, move, and burn! OR sweat, move and feel rejuvenated!!
- Wear comfortable clothing that you can move around in. Form fitted clothing is helpful to our trainers so that they may see alignment.
- Grip socks are recommended for Pilates and available for purchase at the studio
- Shoes are recommended for the Functional side, but we ask that you bring shoes to wear that are not used outdoors whenever possible.
- Bring water, however; there is water for purchase.
- Please limit jewelry. As a courtesy to others please refrain from wearing strong perfume, lotions or oils, and silence your cell phones.
- Storage cubbies are available for your personal items (however CORE is not responsible for these items).
- Towels and Mats are provided but you are welcome to bring your own.
What if I’m completely new to Pilates and/or Functional Training?
Been a long time since you worked out? If you have had limited to no experience then we suggest you schedule a private session (at minimum) with one of CORE’s certified trainers. CORE Trainers will introduce (or reintroduce as the case may be) you to basic exercises, equipment usage and may conduct a variety of fitness assessments. Your comfort, safety and health are our primary concern. Once you become more familiar with the movement and basic terminology, we can assist you in joining a small group or class. For Pilates Equipment group sessions, we require that you have prior experience or schedule private sessions first. Your readiness for a group can be determined in the complimentary consult.
Once a quarter, we schedule a Beginner Pilates Reformer/Mat 6 session series. This can take the place of private sessions to get you ready for Pilates group.
What is the difference between GROUP and CLASS?
Small Group Training:
If training alone isn’t for you, CORE offers both Pilates and Functional Small Group Training. Functional group training size is limited to 6 participants and Pilates group training size is limited to 5 participants so that trainers can offer modifications, progression techniques and individualized attention to all participants. Group training offers structured workouts that will challenge beginner through advanced clients and is perfect for those who enjoy the benefits of comradery and social support. Drop-Ins and online sign-up (up to 4 hours prior to group start) are available. However, we do require a 2-person minimum for groups to be held, so we suggest you register on-line in advance. Packages are purchased in 6, 12 and 18 week packages. SEE OUR SMALL GROUP SCHEDULES
Instructor lead, class size varies up to 16 participants depending on the class. Current classes include: Virtual Yoga Fundamentals, Virtual Stretch & Relax, and Bootcamp. Classes do not require a weekly commitment. Drop In’s and online sign in (up to 4 hours prior to class) is available. Classes are the perfect economical way to fit in an extra workout with minimal commitment. However, we do require a 2 person minimum for classes to be held, so we suggest you register online for classes.
Visit our class page here to register for all classes.